At Zhenvo, we aim to provide high-quality products and a reliable shopping experience. Please read the following Return, Exchange & Warranty Policy carefully before making a purchase.
1. 7-Day Return Policy
You may request a return within 7 days from the date of delivery.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product must be returned with its original packaging/box.
- The original purchase bill/invoice must be available.
- The product must include all original accessories, manuals, and other items provided with the product.
- The product must not be physically damaged, misused, modified, or tampered with.
Returns that do not meet these conditions may be rejected.
Important: Sale & Discounted Products
Products purchased under a sale, discount, promotion, clearance offer, or special discounted price are not eligible for the 7-Day Return Policy.
No return claim will be accepted for sale or discounted products.
If a sale product carries a separate warranty, any warranty claim will be handled according to the applicable warranty terms stated for that product.
2. No Cash Refund
Zhenvo does not provide cash refunds for returned or warranty-claimed products.
If a return or warranty claim is approved, the customer will receive a replacement/exchange product instead of a cash refund, subject to product availability.
3. Warranty Policy
Products that include a warranty will be covered for the warranty period stated for that product (for example, 2 years where applicable).
To claim warranty service:
- The original purchase bill/invoice is mandatory.
- The original product box/packaging must be available.
- The product must be presented for inspection and testing.
- The warranty does not cover damage caused by misuse, accidental damage, liquid/water damage, unauthorized repairs, physical damage, or modifications unless specifically covered by the applicable warranty.
4. Product Testing & Warranty Claims
When a product is returned under warranty, Zhenvo will inspect and test the product to determine the issue.
If the product is found to be defective:
If our testing confirms that the product has a genuine manufacturing or functional defect covered under warranty, Zhenvo will provide a replacement/exchange at no additional delivery charge (Zero DC).
The defective product will be replaced with the same or an equivalent product, subject to availability.
If the product is found to be working properly:
If the product is tested and found to be fully functional and free from any covered defect, the warranty/return claim will not be accepted.
In such cases, the customer will be responsible for the return delivery/shipping charges required to have the product sent back to them.
5. Delivery Charges
For an approved warranty claim where the product is confirmed to be defective:
Replacement: Zero Delivery Charges (Zero DC)
For a rejected claim where the product is tested and found to be working properly:
The customer must pay the applicable delivery charges to receive their product back.
6. Conditions That May Void Warranty
Warranty coverage may not apply in cases including, but not limited to:
- Physical or accidental damage
- Water or liquid damage
- Damage caused by misuse or negligence
- Unauthorized repair or modification
- Damage caused by incorrect use or installation
- Broken, altered, or removed serial numbers/identification labels
- Missing original box or purchase invoice
- Normal wear and tear or cosmetic damage that does not affect functionality
7. Return & Warranty Claim Process
To request a return or warranty claim, please contact our customer support team within the applicable period.
Please provide:
- Your order details
- Original purchase bill/invoice
- Product details
- A description of the issue
- Photos or videos of the product/issue if requested by our support team
After receiving the product, our team will inspect and test it before approving or rejecting the claim.
8. Important Notice
Submitting a return or warranty request does not automatically guarantee approval. All products are subject to inspection and testing by Zhenvo.
Sale, discounted, promotional, and clearance products are not eligible for the 7-Day Return Policy.
If a product is covered by warranty and is confirmed to have a genuine defect covered under the applicable warranty, an exchange/replacement will be provided free of delivery charges.
If the product is found to be working properly, the claim will be rejected and the customer will be required to pay the applicable delivery charges to have the product returned.
9. Contact Us
If you have any questions regarding our Return, Exchange or Warranty Policy, please contact our customer support team through the contact details provided on our website.
Zhenvo reserves the right to inspect and verify all return and warranty claims before approving an exchange or replacement.